Installation support, Training, & On-call technical support
General Support
OnePacs offers comprehensive packages of installation support, training, and on-call technical support.
The OnePacs on-call technical support team is accessible twenty-four hours a day, seven days a week. Technical support requests are escalated and triaged to the technical specialists to ensure that your support needs are addressed timely and effectively.
OnePacs provides customer engineering and industry standard HL7 interfaces, including but not limited to ORU In/out, ORM in/out bound intefaces.
OnePacs provides facility specific modality worklists when OnePacs is used as the central PACS
OnePacs’s online step-wise DYI tools are easily available and intuitive to use.http://www.onepacshelp.com OnePacs’s online users forum provides an active discussion and interactive dialogue platform between customers and the OnePacs team. http://www.onepacsforums.com
OnePacs provides timely updates about OnePacs’s fast-pace innovation.
For paid customers, please login and submit support inquiries at: https://support.onepacs.com/ Support fees apply according to the service contract.
